Team at
Shylo Home Healthcare
Provides quality home care to Vancouver’s lower mainland since 1980.
Book A Free In-Home Assessment
Free Home Assessment
Our goal is to match the ideal caregiver to the individual client needs. We like to have the opportunity to meet with the client, and their loved ones if appropriate, before we commence services to assess their homecare requirements and allow an opportunity for the client to express their wishes and desires. Having the benefit of a little time to choose the correct caregiver(s) from the start allows us to provide the most important aspect of homecare – Consistency of Care.
At Shylo we strive to meet the individual client’s needs through an initial and ongoing assessment. A Nursing Supervisor will attend the home and meet with all involved parties as we work together to organize an appropriate support system for the client. The first area of concern is medical needs and the corresponding level of support required. With your consent, we review your previous medical history as well as your current needs and desires to create a Care Plan appropriate for your individual circumstances.
Information is then gathered with respect to the client’s personal preferences in order to arrange appropriate staffing: i.e. language spoken; food preparation and cooking skills to meet specific menus and/ cultural/dietary needs; driving and vehicle availability; the required day(s) and hours of care that best suit the client. Once we have determined all these factors we can provide the right Caregiver–and continuity of care–to support the client in their time of need.
We can work with the client or their legal representative to set up any medical equipment necessary for the home. Often something as simple as a handrail in the bathtub, or a commode at the bedside, will promote the client’s independence and greatly reduce their risk of injury.
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In-Home Assessment
OUR OWNER
Margot Ware
RN, BScN, GNC(C)
I am a Registered Nurse and Certified Gerontological Nurse with over 40+ years of experience dedicated to supporting seniors and their families. Since 1995, I have specialized in gerontological nursing, with a focus on helping older adults live safely, independently, and with dignity in the homes they love.
As the owner of Shylo Home Healthcare, I lead a locally owned company that has been trusted in the Vancouver Lower Mainland for more than 45 years. My team and I provide holistic, client-centred care that addresses physical, emotional, psychological, and spiritual well-being.
Beyond my role at Shylo, I serve on industry boards to advocate for innovation and improved standards in senior care. My mission is to create positive change in how Canadians age, supporting seniors to remain in their communities and avoid unnecessary institutional care.
Team
Nursing Supervisor
Johanne Collazo
RN BScN
I am a Registered Nurse committed to delivering compassionate, patient-centred care. Over the course of my career, I have worked across diverse healthcare settings, supporting individuals and families with both their medical and emotional needs. I specialized in Critical Care and High Acuity Nursing, working in Toronto, Saudi Arabia and Vancouver.
My practice is guided by respect, advocacy, and a dedication to quality. I value collaboration, working closely with colleagues to ensure continuity of care and the best possible outcomes for patients. Lifelong learning is central to my approach, and I remain committed to staying current with evidence-based practice to better serve my community.
HR Manager
Ingrid Trindade
I am the Human Resources Manager with Shylo with a passion for building strong connections with those we serve, both clients and caregivers. My career has been shaped by a commitment to excellence, compassion, and continuous growth, whether in the clinical psychology practice, community health, or collaborative team environments.
I strive to make a positive difference in people’s lives by focusing on their unique experiences and supporting them to achieve the best possible outcomes. I believe in the power of empathy, respect, and evidence-based practice to guide every interaction.
I am committed to lifelong learning and professional development, ensuring I remain current in my field while also sharing knowledge and mentoring others. Above all, my goal is to contribute to safer, healthier, and more supportive communities.
Scheduler and Office Manager
Sahar Chalabiani
I have a strong commitment to excellence and a passion for helping others. Throughout my career, I have focused on building meaningful connections, supporting individuals and families, and contributing to positive outcomes in every role I take on. My previous professional experience includes being a Registered Holistic Nutritionist and managing a jewellery store and a beauty supply company.
My approach is guided by empathy and respect for our clients and caregivers. I believe in working collaboratively, whether with colleagues, clients, or community partners, to ensure the highest standards of service and care. With experience working with Shylo as a Companion, Driver and Scheduler, I bring both skill and compassion to my work.
Above all, I am committed to making a positive impact — supporting people with their unique needs, fostering trust, and contributing to a safer, healthier, and more supportive community.
Office Security
Ginger
Meet Ginger, our lovable Labradoodle and Head of Office Security at Shylo Home Healthcare. With her keen nose, wagging tail, and watchful eyes, Ginger makes sure the office is always safe — and filled with joy.
Her duties include greeting every visitor with enthusiasm, keeping an eye out for squirrels, and providing endless cuddles to the staff when they need a break. Ginger takes her role seriously, but she never forgets to sprinkle a little happiness into everyone’s day.
When she’s off duty, Ginger enjoys long walks, healthy treats, and the occasional nap in a sunny spot. She’s not just our security officer — she’s also our morale booster, loyal companion, and beloved member of the Shylo family.
A Home Support Worker (HSW) is a Caregiver who assists people with daily personal care needs as they deal with the effects of aging, injury, surgery, or illness. A Home Support Worker works under the direction of a Shylo Home HealthCare Supervisor who does the initial assessment and develops the client’s initial Care Plan.
Home Support Workers typically have six to nine months of training at a community college or the equivalent health care education/training in another country; many foreign-trained nurses work as Home Support Workers while they are pursuing their RN or LPN licensure in Canada. Home Support Workers are by far the most popular level of Caregiver for senior and elderly care; they provide basic home support services such as Housekeeping and Meal Preparation, but they also have the training to deliver more skilled care such as Personal Care and Medication Management if the client’s needs progress or change.
Caregivers are not currently regulated in Canada, but British Columbia introduced the BC Care Aide & Community Health Worker Registry in April 2010. Caregivers are also sometimes referred to as “Resident Care Attendants”, “Nurse’s Aides”, or “Community Support Workers”.
If you would like a skilled Caregiver to accompany you to your medical appointments or would just like the convenience of a Companion to escort you on your errands, Shylo can come pick you up, accompany you on your appointments or errands and then return you home. We are happy to be there for you!
- Vacuuming and Dusting
- Laundry and Dishes
- Kitchen and Bathrooms
- Clean Out Fridge and Stove
Testimonials
Areas We Serve
- North Vancouver
- West Vancouver
- Vancouver
- Richmond
- Burnaby
- New Westminster
- Coquitlam
- Port Coquitlam
- Port Moody
- Surrey
